Privacy Policy

At 4Novas (operated by 24node Web Solutions), we take your privacy and the security of your deeply personal data seriously. This Privacy Policy outlines how we collect, use, and protect your information.

1. Information We Collect

We collect information you provide directly to us, including your name, email address, phone number, and any audio recordings, text, or personal details you submit to configure our AI services (such as Echova AI or Angel Calls AI).

2. How We Use Your Information

The personal data and audio samples you provide are used strictly to:

• Provide, maintain, and improve our AI communication services.
• Generate the specific AI likenesses or wellness interactions you have requested.
• Send you technical notices, updates, and support messages.
• Send wellness reports and call transcripts to authorized family members or caretakers.

3. Data Sharing and Security

We do not sell your personal data. We do not share your audio recordings or generated AI models with third-party marketers. We implement robust security measures to protect your data from unauthorized access, alteration, or destruction.

4. Data Retention and Deletion

We retain your data only for as long as necessary to provide the requested services. You may request the complete deletion of your account, associated audio files, and AI models at any time by contacting us. Upon request, all personal data will be permanently purged from our active systems.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@fournovas.com.